Roadside Assistance Emergency?

Call 19399 to contact our 24/7 helpline for Roadside Assistance.

Stolen vehicle? We've got your back.

If your car has been stolen, contact the police immediately – they can assign you a case number. Then, via the smart customer contact page, you can call the country number where your vehicle is registered. From there, the smart partner call center will manage further communications for you.

How do my crash sensors intervene?

In the event of an emergency, the smart emergency call (e-Call) system can help significantly speed up the arrival of the rescue services at the accident scene. The emergency call* can be triggered automatically by the crash sensors, or manually by the driver using the SOS button in the overhead control panel in the vehicle. The smart Customer Engagement Center (smart CEC) telephone number is integrated into your vehicle. Hence you can reach us with a press of the Help section from the Digital Head Unit (DHU) of the car.

Has your vehicle been stolen? We are here to help.

In the event of a theft, contact the police immediately. In addition, the Stolen Vehicle Tracking (STV) feature in the Premium Connectivity Package can help you locate your stolen vehicle. Please contact our smart service centre.

Safer than ever. Safer than most.

smart Customer Engagement Center

You can also reach us by contacting smart CEC hotline numbers via your phone. For home markets mentioned under the breakdown of the geo-coverage area, contact details are on the Customer Contact Page.

What's included with smart Mobility Services?

Travel to and from the breakdown location
Cost of the technician’s travel to and from the breakdown location.

On-site assistance
Minor repairs at the breakdown location.

Towing
Towing to the nearest authorized smart service partner is provided. Alternatively, the authorized smart service partner selected by the customer within a radius of 50 km can be contacted.

Replacement vehicle
You get this for the duration of the repair – a max of 3 working days.
It’s subject to standard market conditions (e.g., deductible amounts for rental cars). The type and model of the replacement vehicle shall depend on availability. Other additional costs, such as fuel, etc., will not be covered.

Return of the vehicle
The repatriation is carried out in collective transport. The time required may vary depending on distance and location. If your smart is not ready to drive again within three working days, we will organize the return of your smart to an authorized smart service partner of your choice upon request. The resulting costs will be covered by smart.

Organizational support
If required, the smart Europe Customer Engagement Center (CEC) will provide you with organizational support via our service provider, e.g., by arranging for a translator. This service is covered by your costs. (Replace with Egyptian Center)

The price limits for mobility services are given in euros and converted into the respective national currency according to the current exchange rate.

Prices and specification are subject to change without prior notice.
The data on CO2 emissions, electricity consumption, and electric range were determined according to the prescribed measurement procedure.
The ranges were determined according to the standard WLTP cycle and in accordance with the prescribed EU measurement procedure. Depending on driving conditions, the value may deviate from the stated value.
The charging time of the battery may vary depending on various conditions such as different ambient and battery temperatures, available power, and other restrictions.
The available drive power in battery-powered electric cars depends on various factors, such as the duration of the required power as well as the battery voltage and temperature. Due to these conditions, the maximum power for the specified acceleration values can achieved repeatedly but not indefinitely.